Snap Back

I sell hand-crafted items online. One of my products is a hand-painted, laser-cut, wooden sign for bathroom doors. Sometimes businesses buy them, sometimes it’s like Airbnb hosts that want door signs for their rental house. It’s made with wood and paint, nothing else.

Customer: “Good morning! Although your product is a cute concept. It is NOT wood as described in your description. It is a hard plastic. You ripped me off with the very cost item for a cheap piece of plastic. How will you make this right?”

Me: “Good morning. The sign you received is made of wood as described. I’m attaching some photos I just took for you in my shop where I’m currently painting another batch. These signs start as a sheet of wood, are laser cut, then hand-painted with satin finish paint. There’s nothing plastic involved at any point.”

I attach photos of wood sheets straight from Home Depot, unpainted cut signs, and me literally painting one that’s halfway done.

Customer: “Good evening. Those photos are all well and good, but mine feels very plastic. How do I know mine is made the same way as what you’ve shown in your photos?”

Me: “Good evening. Tell you what, feel free to snap the sign in half. If it breaks into wooden splinters, we’ll say it’s wood and you can buy another one from me, safe in the knowledge I only deal with wood and paint. If it bends and proves itself to be plastic, I’ll issue you a full refund.”

I got no further response from the customer. I wonder if she snapped?