Smoking Rots The Brain

, , , , | Right | August 20, 2019

(I am the customer service manager. At our store, our tobacco selection is kept by the manager’s station and behind two “speedy checkouts.” There is a large blue and white sign that says, “EMPLOYEES ONLY,” hanging from a gate that blocks customers from going back there. These two registers are the only place you can buy tobacco. A woman approaches me and taps me on the shoulder.)

Me: “Yes, ma’am?”

Customer: “He wouldn’t sell me cigarettes.”

(She points to a cashier at a regular register.)

Me: “Uh, well, you can’t buy tobacco at that register.”

Customer: “Yes, you can!”

Me: “No, the system won’t allow it. Where did you even get them?”

Customer: “I just walked back and got them. Are you going to reprimand him or not?”

Me: “Uh, no. You’re not allowed to just get your own cigarettes. That’s why they’re behind the register.”

Customer: “I didn’t know it wasn’t allowed!”

(I calmly pointed to the large blue and white sign, which she obviously passed to get to the cigarettes. I sold her the cigarettes anyway, asking for her ID when prompted. I could have bypassed it, but I wanted to see if she was from another state. She lived right down the road from the store and according to her ID, she had lived there for over two years. Why she thought she could go back there was beyond me. And if you’re wondering, I asked the cashier at the speedy register if she saw the lady. She said she didn’t but there was a decent line so she may have slipped past. We had a talk about that, too.)

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