Small Talk Doesn’t Work On Small Minds
I am bagging today. I have been trained to bond with the customer and make small talk while I work.
Me: “Hello!”
Customer: “Paper.”
Me: “Of course! How are you today?”
Customer: “Why are you asking?”
Me: “Just trying to make conversation.”
Customer: “Making small talk? Miss, please just focus on your job.”
I obeyed and bagged his order without talking or making eye contact with him. As he left, he mumbled “dumb little girl” under his breath. I had to pull up my jacket sleeve so I could flip him off as he left the store.
Question of the Week
Tell us about a customer who got caught in a lie!