Small Fry Looking For The Big Wig

(A customer wants a blender.)

Manager: “I’m sorry, sir. We are sold out of those blenders.”

Customer: “Well the sign on the shelf says [special price], so I should get this blender for [special price]!”

Manager: “I’m sorry, sir, but I can’t do that. It’s not the same blender as the ones that were on sale, and we are sold out of the blenders that were on sale.”

Customer: “This is just outrageous! Who can I talk to so that I can file a complaint? What’s your store number? I’m going to report you!”

Manager: *very professional, but now with sharper tone* “Here is the number for our customer service hotline. They’ll be happy to take your call. Our store number is [number].”

Customer: “No, I want to talk to your CEO!”

Manager: “Sir, this is the number that you can call to file complaints.”

Customer: “All right.” *takes number* “Yes, I want to speak with your CEO.”

(The customer walks away, talking on the phone.)

Me: *after a few minutes* “Yeah, my laptop crashed the other day, so I called Bill Gates. That guy knows customer service.”