Slow To Register, Part 2
(We have a self checkout section. Sometimes one of the units won’t take money and will only accept cards. When it happens we put up a bright lime neon green sign stating that. A customer comes up to one of these units, then rips the sign off because it was blocking the slot to put his money in.)
Me: “Sir, the unit doesn’t take money.”
Customer: “Where does it say that?”
Me: “On the sign you just ripped down.”
Customer: “I didn’t read it.”
Me: “Clearly.”
(I have to take the cash and use the register at the podium because the customer has no other way of paying. I put the bright lime neon green sign back up and then put another over the main screen saying ‘Beep Boop Beep Beep Is Robot For “Does Not Take Cash.”’)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
