Slow To Read But Quick To Complain
(I am working an express lane — fifteen items or less — when a lady with over fifty items comes through. I start scanning her order and she acts crabby and begins bagging.)
Customer: “Whenever I come to this d*** store I always have to bag my own groceries!”
Me: “Well, ma’am, I can bag, but express lanes usually don’t have their own bagger.”
Customer: “Well, how was I supposed to know it was an express lane?!”
(I just pointed to the sign that said “fifteen items or less.” She shut up pretty quick.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
