Slow Down And Speak Up

Me: *answering the phone as I always do* “Hello, this is [My Name] with [Cleaning Company]. How can I help you?”

Older British Woman: “SLOW DOWN, YOUNG LADY! You are speaking at the speed of light!”

(I slow my speech down half as fast as I typically speak on the phone with clients, and I give her every single bit of information she could possibly need to book our cleaning service for her home, and then some. At the end of the call, she decides not to book, and then says:)

Older British Woman: “Missy, what was your name again? That’s really the first thing you should tell people on the phone, you know.”

Me: “Yes, ma’am.” *face-palm*