Slightly Bending (Over) The Truth

(I work at a visitor center, where I arrange the group activities. In the beginning of September, a customer booked a canal cruise in an open boat with her group of 30 participants. Almost two months later, I receive this e-mail from her:)

Customer: “I would like to give some feedback on our activity in September. During our canal cruise, the skipper of our boat was very clumsy because he collided several times against the wall.”

(I directly contacted thecruise company; the manager and I know each other very well. I send him the customer’s complaint by mail and I get an answer almost immediately:)

Manager: “Haha, yes, I remember this cruise and customer! Oh, my god, that this customer is blaming our skipper! During the cruise, the boat will pass a lot of bridges, so before passing one bridge, the whole group had to bend over because of the low bridge. One customer exaggerated while bending over and hit the throttle! You can guess what happened then…”