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A Slight Wrinkle In The Application

, , , , | Right | December 7, 2017

(My sister is a counter manager in a department store for a mid-level makeup brand. One day, a customer comes in to return an anti-aging serum.)

Customer: “I need to return this. It’s making me sick.”

Sister: “Do you mean it’s causing a rash?”

Customer: “No, it’s making me physically ill!”

Sister: *now really confused* “Are you having an allergic reaction?”

Customer: “No, I get sick to my stomach every time I take it!”

Sister: “What do you mean, ‘when you take it’? How are you using this?”

(It turned out the customer had been SWALLOWING the serum. The directions for use on the bottle clearly said to rub a couple drops of it into one’s face, but she skipped the reading part, saw the medicine dropper attached to the cap used to measure it out, and decided that meant it was to be swallowed. She had been ingesting this serum twice a day for a couple of weeks before she’d had enough, because it wasn’t fixing her wrinkles!)

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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