Skirting Around Who To Blame
(I work in a store in the mall that sells higher-end clothing. We have different “styles” — casual, evening, business attire, etc. — in the main women’s room. A customer comes in and I do my whole routine.)
Me: “Hi, welcome to [Store]! Is there anything I can help you with?”
Customer: “Do you sell skirts?”
Me: “What kind of skirt are you looking for?”
Customer: *getting a little impatient* “A skirt. Do you sell them?”
Me: “Well, yes. But they’re scattered throughout the store.”
Customer: “Show me.”
(I start showing the customer where we have all of our skirts. By the time we get to the back of the store, she’s clearly disinterested.)
Me: “…and here are the pencil skirts.”
Customer: “Why didn’t you tell me where the pencil skirts were?! God, can’t you teens do anything right?”
(The customer then stormed out of the store.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
