Skimmed Milk, Skimmed Brain
Customer: “Excuse me, I need 2% milk.”
Me: “Yes, it’s just right there on the shelf behind you.”
Customer: “No, not that. That’s the 2% PARTLY SKIMMED milk. I want just the regular 2% milk.”
Me: “Oh, but all 2% milk is partly skimmed. That’s what it means.”
Customer: “What are you talking about? I don’t want that light stuff. I want just regular 2% milk.”
Me: “All 2% milk is partly skimmed. That’s what it means.”
Customer: “No! I buy regular 2% milk all the time at [Competitor].”
Me: “Well, you probably just never noticed the label before, but I’m sure if you do, you’ll see it says partly skimmed.”
Customer: “I can’t believe they don’t have regular 2% milk here. What kind of grocery store is this?!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
