Skating Around The Cheapness
(We have a big sale going on and I’m helping a customer choose some cufflinks for her fiancé. We have about 30 on show and about a third are half price.)
Customer: “Oh, those ones are nice but they’re not reduced. Can’t you do anything about the price?”
Me: “Unfortunately not. Since we have heaps of items on sale we can’t reduce anything not part of the sale.”
Customer: “Aw, really? Can’t you ask the manager?”
Me: “…I am the manager.”
Customer: “Oh, haha.”
(She ‘ums’ and ‘ahs’ for several minutes talking with her friend about which would look better but then finally settles on a set on sale for $12. We go to the till to ring her up.)
Customer: “Oh, don’t you have any chains that are 18ct?”
Me: “No, sorry. They’re all 9ct because no one wants to pay the price for 18ct chains.”
Customer: “Oh, haha. What a bunch of cheapskates.”
Me: *internally dying at the irony*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
