Sizing Up Customers

(An elderly female customer has been looking intently at the PC games for about ten minutes.)

Me: “Hi, are you all right there? Do you have any questions?”

Customer: “Oh, yes. I have a PC upstairs, and a laptop downstairs.”

Me: “Right.”

Customer: “Will the games work on both? The CD tray is bigger on the PC.”

Me: “Um…”

Customer: “And smaller on the laptop.”

Me: “I’m pretty sure they’re both the same size.”

Customer: “But the laptop is smaller.”

Me: “They will work on both; trust me.”