Size Six Pants, Size 100 Attitude
I was on the sales floor at the clothing store where I work.
Customer: “I want the blue pants that mannequin is wearing. They’re my size, and they’re the only ones in that color.”
I don’t mean to sound rude, but the pants were not her size, especially since my store has display pants specially tailored for mannequins.
Me: “Those pants are display only, ma’am, so I can’t get them for you. But we should be getting more of those pants soon and in more colors.”
Customer: “Just get me those pants! Those are the ones I want!”
I tried to explain things to her one more time, but she screamed at me:
Customer: “JUST GET YOUR F****** MANAGER!”
I paged my manager, and she came down shortly after. The customer pointed at me.
Customer: *Angrily* “WHY ARE YOUR EMPLOYEES SO F****** STUPID THAT THEY CAN’T EVEN SELL A PAIR OF PANTS?”
I was pretty much in tears at this point, and my manager was trying to explain to the woman again, but she just wouldn’t listen.
After a couple of minutes, my manager sighed.
Manager: “Ma’am, exactly what size do you need?”
Customer: “A six!”
My manager went to the mannequin and looked at the size label on the pants. Guess what?
Manager: “Ma’am, these are a size two. And they’re not even real pants; they’re just pinned together.”
The woman went pale and stammered:
Customer: “I— I saw that they were a six! I could’ve sworn they were!”
She hastily apologized and left without the pants.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.