Size Matters, Part 6
(A lady and her daughter walk in.)
Me: “Hi, how may I help you?”
Daughter: “Can I have the waffle cone with a scoop of coconut ice cream?”
Me: “Yeah, sure. Here you go.” *hands over ice cream*
Customer: “What sizes do you have for snow cones?”
Me: “I have a $2 cup and a $2.50 cup.” *shows her sizes*
Customer: “Do you have a $1.50 cup?”
Me: “No, I have $2 and $2.50.”
Customer: “Okay, I’ll have one exactly like my daughter’s.”
Me: “A $2 coconut waffle cone?”
Customer: “No, I want it in a cup… and make it strawberry.”
Me: “So, not exactly like hers.”
Customer: “No, I guess not. Wait… never mind. I’ll have a small snow cone.”
Me: “Okay, what flavor?”
Customer: “I’ll have the strawberry.”
Me: “Okay. There you go.” *hands over the small strawberry snow cone*
Customer: “Oh, you made it small? When I said small, I meant big! I thought you would understand.”
Me: “No. You said small, so I gave you small.”
Customer: “Well, I wanted the large one, but it’s okay. It was your mistake.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.