Sixty Degrees Of Strange
(I work at a very well known pizza chain answering phones.I get this call one night from a middle-aged female customer complaining about her delivery that she placed online. The phone rings.)
Me: “Hello, thanks for calling [Pizza Chain]. How can I help you?”
Customer: “Hi, I just got my order and you guys sent the wrong pizza.”
Me: “Oh, I’m sorry about that. It says here that you ordered an XL-Brooklyn style pizza. Is that correct?”
Customer: *talking to someone in background* “Did you guys order a Brooklyn pizza?” *to me* “Yeah, we ordered a Brooklyn pizza.”
Me: “All right, that’s what we have here in your order.”
Customer: “Well, how many slices is that cut into?”
Me: “Brooklyn style pizzas are always cut into six slices.”
Customer: “Okay… But there are only two slices left.”
Me: “I’m sorry?”
Customer: “There are only two slices left!”
Me: “Did you eat the rest of the pizza and there are only two slices left?”
Customer: “No! There are only two slices left!”
Me: “Did you get the pizza with only two slices left in the box?”
Customer: “No! My son took two slices and his girlfriend took two slices, and there are only two slices left!”
Me: “Ma’am… if your son took two slices, and his girlfriend took two slices, and there are only six slices in total, there are only going to be two slices left…”
Customer: “Oh… okay. Thank you!” *click*
Me: “…”
(I wasn’t sure if that was a serious call or a very strange prank. One thing for sure: I never thought I’d had to explain elementary school math to a middle-aged customer…)
Question of the Week
Have you ever served a bad customer who got what they deserved?
