Sir, All Of Our Food Is Done Well!

, , , , | Right | March 18, 2021

I’m working in the drive-thru one morning at work, and a guest drives up. We recently stopped offering well-done items at the restaurant, which has caused some upset guests.

Me: “Welcome to [Restaurant]. What can I get for you?”

Angry Man: “I want a bacon egg and cheese biscuit, and I want it well-done! Last time it wasn’t well-done.”

Me: “I’m sorry, sir, we no longer offer well-done items on our menu.”

Angry Man: “Well, you did it before! I am the customer and I want it well-done!”

Me: “I do apologize, but—”

He drives off to the window. My coworker talks to him at the window.

Coworker: “Good morning!”

Angry Man: “I want my bacon well-done! Why aren’t you doing well-done anymore? I’ve always gotten it well-done here before.”

The man continues to shout, so my coworker grabs my manager to talk to him. She comes to the window and they have a heated discussion, which I don’t catch. I see my manager close the window and walk off.

Our kitchen manager, a tall man, comes up to the window to talk to the guest.

Kitchen Manager: “I understand that you ordered a bacon egg and cheese biscuit?”

The man starts yelling about well-done items and customer service, etc.

Angry Man: “And I’m never coming here again! This is f****** ridiculous!”

He follows this up with a string of expletives.

Kitchen Manager: “All right, sir. We have contacted the police and I need you to drive out of the line.”

My manager was actually on the phone with the police, since the man wouldn’t leave and was holding up the line. My kitchen manager finally got the man to drive off, never to return.

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