Since It’s Only A Suggestion…
I work in IT for a small company. The number for the IT department near-constantly gets calls for a credit card company due to the phone number being similar. Most callers accept they’ve got a number; this one doesn’t.
Me: “Hello, how can I help?”
Caller: “Hi, is this [Credit Card Company]?”
Me: “No, I’m afraid not.”
Caller: “Well, your colleague forwarded me to you; I suggest you deal with this.”
Me: “Not my colleague, mate.”
I put the phone down.
I’m still puzzled as to why he thought I’d believe that someone at the credit card company would forward a call to the company’s customer line instead of using the internal extensions.
Question of the Week
Have you ever met a customer who thought the world revolved around them?
