Signs That It Is Going To Be A Long Day/Week/Month
Me: “How can I help?”
Caller: “I can’t work out how to use your booking calendar. It’s very complicated.”
Me: “Okay, so tell me if there’s any red text beneath the calendar?”
Caller: “Yes, there is. It says ‘click a start date to begin.’”
Me: “Okay, so click the date you’d like your booking to start.”
Caller: “Okay, done that. Now what?”
Me: “Has the text changed to say ‘Please click an end date’?”
Caller: “Yes.”
Me: “So click the date you’d like your booking to end.”
Caller: “Okay, I’ve got a price! That’s great, but isn’t that rather complicated?”
Me: “How do you mean?”
Caller: “Well, why doesn’t it know the dates I want already?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
