Signs Of Trouble
(My six year old and I are at the movie rental store. After searching and finding the movies we want, we proceed to the check out counter.)
Me: “Just these, please.”
Cashier: “No problem.”
(The cashier rings up the movies and tells me the total. However, as I move in to swipe my credit card on the kiosk…)
Cashier: “Oh no! Our credit machines are down right now due to a power failure yesterday. Cash only!”
Me: “Oh, I didn’t know. I must have missed the sign.”
Cashier: “Oh, there’s no sign. We are just telling people about it.”
Me: “Why didn’t you tell us when we came in? We’ve been here walking around for 20 minutes picking out our movies and you are just now telling us?”
Cashier: “Well, it’s not my job to track you down in the store and tell you things. You should know already!”
Me: “Fine… is there an ATM nearby that I can get money from?”
Cashier: “How should I know? That’s not my job!”
(We ended up just walking out after that. Horrible customer service!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.