Signs Of Good Faith Stopped Happening A While Back

, , , | Right | October 18, 2019

(I recently started working in a call center for a large cable and Internet provider. I will admit, my company’s not-so-great reputation is not entirely unearned, but some of our customers consistently leave me stunned at the level of entitlement. One of my favorite examples goes as follows:)

Me: “Good afternoon. Thank you for calling [Call Center]; how can I help you today?”

Customer: “I know I have a past due balance, but I need you to turn my cable back on.”

(This is a common opening remark and I’m always willing to do what I can to help out. Unfortunately, in this case, the only way to get his cable working again is to pay the past due. When I explain this, the customer has one zinger of a remark.)

Customer: “I’ll pay you the past due only after, as a sign of good faith, you restart my cable.”

(At that point, I could only tell him that no, that’s not how that works. He proceeded to swear up a storm and hang up. What did he expect when his account was $1300 in the hole?)

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