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Signs Of Entitlement

, , , , | Right | June 14, 2021

The chain I work at is set up so you order your food first and then have it prepared at the other end of the counter. This setup becomes even more apparent when there’s a rush and you can see people line up to order and then move to pick up their food.

It’s a rush and I’m preparing the orders, calling them out as they’re ready. I’m at the farthest possible point from the cash registers, and again, the line is obviously moving from the register toward my station.

I call out an order, and as the person steps up to collect it, a woman pushes through them. 

Customer: “Why haven’t you taken my order yet?! I’ve been standing here for fifteen minutes and you keep serving everyone before me!”

Me: “What was your order? I can check to see how much longer it’ll take.”

Customer: “You haven’t even taken it yet! I can’t believe you’ve been ignoring me for this long!”

Me: “Oh! I’m sorry, but the line starts back there.”

I point to the queue of people stretching all the way to our door.

Customer: “I shouldn’t have to wait behind all of them! They came in after me. Why are you serving them first?”

Me: “I can’t take your order here. You have to wait in line. I’m sorry but I can’t let you go ahead of everyone else. They’ve been in line waiting.”

Customer: “This is ridiculous! You don’t have anything to tell me where to order. There are no signs! How was I supposed to know?”

In order for her to get to my station, she had to walk right past the entire line at the cash and past everyone waiting at the pickup area. I guess some people are so entitled they’re oblivious to the world around them.

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