Signs: Gotta Hand It To Them

, , , , , | Right | April 10, 2019

(The self-checkouts at my store are notoriously moody. They’re all meant to accept both cash and card as payment, but more often than not, at least one of them decides it won’t accept cash anymore for whatever reason. When this happens, we put a sign up informing customers that it’s only taking card until we can work out how to appease it. As I’m sure anyone who’s ever worked in retail would know, though, people don’t notice signs. Over time, we add more and more signs. At the time of this story, we’ve taken to putting about four signs on a broken register, including one that completely covers the place customers would usually insert their cash, literally blocking them from inserting any money into the machine. You think this would be enough, right?)

Customer: “Excuse me.”

Me: “Yes?”

Customer: “The machine won’t accept my money.”

(I look to see the customer holding up the “EFT only — no cash” sign that was covering the cash slot with one hand while trying to force in a $20 note with the other.)

Me: “I’m sorry, this machine is cash only.”

Customer: “Oh, really? Where does it say that?”

Me: “On that sign you’re holding up.”

(The customer lets go of the sign, which flops back down into place, and proceeds to read it for the first time.)

Customer: “Oh, I didn’t notice.”

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