Signing Off On That Action
(I work at a company that specializes in property management software, and I help answer calls and emails regarding issues specifically with the software.)
Customer: “Hey, I have a question for you.”
Me: “Okay, what’s going on?”
Customer: “The UPS guy is here right now in the office, and he brought in a bunch of sodas. Like, a bunch. Should I sign for them?”
Me: “Did you order the sodas?”
Customer: “Nope.”
Me: “Do you know if someone else did?”
Customer: “I’m not sure. He is waiting for me to sign for them. Should I?”
Me: “…sure.”
Customer: “Okay, great. Thank you.”
(I’ve talked to this manager before and I still think he has no idea that I am tech support for the software they use. Not sure who he thought he was calling.)
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?
