Side Effects May Include Backpedaling

My veteran pharmacists and I have a few strategies in place to keep us sane when dealing with nightmare customers.

Customer: “[Competing Pharmacy Chain] always does this for me! I’m never coming back here again!”

Me: *Looking remorseful and picking up the phone.* “Oh no, I’m sorry to see you go! Would you like me to call and have your scripts transferred?”

Cue them s***ting bricks and backpedaling like crazy. The backpedaling is sometimes derailed by my coworker walking into the customer’s line of sight, armed with an unpopped party popper, just raring to go.

Like I said, it keeps us sane.