Sickly Returns

(A customer comes up to the returns desk and throws an item onto the counter.)

Me: “Hello. Did you want to return this today?”

Customer: “Why else would I be here?”

Me: “All right. Did you have a receipt or the card you used to purchase this?”

Customer: “Yes. It’s in my bag. I don’t want to get it out.”

Me: “Okay, well, I’ll need one of those to do the return.”

Customer: “Are you serious? I obviously don’t feel well, and by making me get that out, you are risking the fact that I’ll get everyone here sick. It’s your fault if I do.”

(A line has formed behind the person.)

Me: “I’m sorry, but I’ll need something to scan into the computer to do the return.”

(Eventually, she grumbled and dug into her purse. The whole interaction took ten minutes; it normally takes about thirty seconds.)