Shouting At Terrified Teenagers — THAT’S What I’ll Do Today!
(I am fourteen and have just started my first job at a fast food place. I am a few orders into my first shift, still unsure about what to do.)
Customer: “I want a [meal] with [drink].”
(I put the order into the register, without needing help finding anything for the first time ever, but I’m still extremely nervous, as it’s my first day.)
Me: “Sure, that’s [total].”
Customer: *hands me cash*
Me: *whilst handing change* “That’s [amount].”
Customer: *glares* “YOU COULD HAVE AT LEAST SAID, ‘THANK YOU,’ WHEN I GAVE YOU THE MONEY!”
Me: “I’m… sorry?”
(A few minutes later, after bagging his order and making drinks myself without any mistakes, but even more nervous now…)
Me: “Here you are, sir, enjoy your night.”
Customer: “YOU COULD F****** SMILE!”
Me: *forces terrified smile* “Sorry.”
Customer: *storms out*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
