Should’ve Gotten Out While The Getting Was Good

During my time as a customer service representative for a cell phone carrier, a customer called in upset over something. (I don’t remember the exact details.) I was willing to issue a courtesy credit. It was the customer’s fault, but whatever circumstances were involved, I was okay with giving a small credit.

But the customer wasn’t having it.

Customer: “That’s not good enough! I want the entire amount credited! Let me talk to a supervisor!”

My supervisor not only backed my findings, but he also revoked my credit offer and refused to send the call higher or back to me.