Should Wind-Screen Calls
Call Center | Right
| September 23, 2015
(I work in auto glass sales. This happens at least once a day:)
Caller: “Yeah, uh, I need a glass replacement?”
Me: “Alright, we can help with that. Is it being billed through insurance or a commercial account?”
Caller: “Insurance.”
Me: “What insurance are you with?”
Caller: “Uh, I don’t know.”
Me: “Do you have a card you can look at?”
Caller: “Nah, I don’t have insurance yet.”
Me: “Unfortunately that would be fraud then. I can put it through cash, if you’d like.”
Caller: “F*** you people! I just want a d*** windshield!” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
