Should We Send In The Marines Too?

(We had sent this lady’s watch to another company, and they ended up taking a very long time with it. Two weeks before this incident she called demanding that we call them and have them send her watch back whether it was fixed or not. My manager told her that it would only take two more days, but she insisted. This happened when she came to pick it up.)

Assistant Manager: “Okay, here’s your watch, I’m sorry about that.”

Customer: “It’s not fixed!”

Assistant Manager: “Yes, you told us to call them and have them send it back whether it was fixed or not. They were almost done making a new dial for it.”

Customer: *Ranting* “I CAN’T BELIEVE YOU PEOPLE! YOU ARE SO RUDE. I’M CALLING MY LAWYER!”

Assistant Manager: “I’m sorry, ma’am that’s all I can do.”

Customer: *begins to walk off, still ranting* “I’M CALLING MY LAWYER.”

(She rounds the corner and then in one last salvo comes back.)

Customer: “I AM CALLING THE NEWS!”