Should Update Their Life Insurance, Too

(I’m an insurance agent. A young woman in her early 30s has asked to have an RV policy transferred from her husband’s name into her name, as she says her husband is ill and doesn’t currently drive due to his medical issues. She is already on the policy, so a transfer isn’t necessary, but she thinks it will be a lower premium. When the quote is complete, it does not lower her premium, and she agrees to keep the policy as currently written.)

Customer: “Thank you for the quote; I’m not going to make any changes at this time.”

Me: “Thank you for doing business with [Company]. Let us know if there is anything else we can help you with.”

Customer: “Oh, I will. You know, I’ve had to take over all of the finances since my husband has been in the hospital.”

Me: “I’m sorry the burden has been placed on you; I hope that he recovers quickly.”

Customer: “Oh, I don’t know. He’s really up there in years, and I just have to come to terms with the fact that he may not recover at all.”

Me: “He is quite seriously ill, then?”

Customer: “Not really, but at his advanced age, I have to be ready for the worst.”

Me: “…”

(The husband was only 60 years old!)