Should Read The Labels With A Sniper’s Vision

(I work at a pharmacy and convenience store that also handles movie rentals. We cater to an older demographic, which is far more likely to rent movies than stream them. For whatever reason, people have been asking for the movie ‘American Sniper’ since January. It is finally set to release in May, so there is a spot for it on the wall, and many customers have come to my counter demanding to know if any copies have been returned and are available to rent.)

Customer: “I’d like American Sniper, please.”

Me: “Sorry, that isn’t out just yet.”

Customer: *immediately takes a snobby tone* “Yes, it is! There’s a SPOT for it!”

Me: “I know. Every movie tag has the release date on it so people can see when it actually comes out.”

Customer: “I know it’s out! I’ll show you!”

(The customer then proceeds to storm back toward the movies and hover over the section where the American Sniper tag would be. I watch him read the actual release date, which is May 19th. Note, this is May 3rd. The customer turns and stomps out without another word. Later on, one of the managers is browsing the movies and brings up a few jackets to rent.)

Manager: “Hey, did anyone return American Sniper?”

Me: “Really?!”

Manager: *is startled and looks over at the paper displaying all the titles being released by date* “OH, MY GOD, I was just one of THOSE customers, wasn’t I?”

Me: *laughing* “Yes, you definitely were. This is why we read ALL the helpful words. Though, I guess we can’t expect the customers to when even the managers don’t!”