Should Phone Him And Tell Him It’s Wet

, , , , , | Right | December 31, 2018

(I work at an outdoor park that has a lot of rides for kids, including bouncy castles, carousels, and things like that. It’s term time, so we’re quiet, and it’s been raining heavily for the last day. My manager puts me on the bouncy castles, but gives me a bag of kid’s toys to make up while I’m down there. This is quite normal practice at times when it isn’t busy. The bouncy castles have signs on each end warning customers that they’re wet when it rains. I’m keeping an eye on them, but mainly concentrating on making up the toys since we restock heavily during quiet times. A man comes up to me with his daughter, quite well-spoken and dismissive. He’s wearing a membership wristband for the park.)

Man: “You could have told me the bouncy castles were wet! I sat on one, and I’m soaked now!”

Me: “Oh, I’m very sorry, sir. It has been raining for the last day or so, and unfortunately, they don’t dry out that fast. We warn you on the signs there—“ *points* “—and there—“ *points*

Man: “Well, I didn’t see them! I need to go home and change now!”

(He leaves. Maybe if I hadn’t been making up the toys I’d have noticed him and warned him, but he was fairly warned, and he’d only really got the leg of his jeans damp. Half an hour later I’m radioed up to the office by my manager.)

Manager: “[My Name], do you have your phone with you?”

(We get fired on the spot if we have our phones on us on duty, and so lockers are provided for staff.)

Me: “No. I can show you in my locker.”

Manager: “Yes, please. I’m sure you wouldn’t, but we have to check.”

(I open the locker for my manager, and sure enough, the phone is there.)

Manager: “Oh, thank goodness. I wouldn’t have wanted to let you go. It’s just we had this gentleman come up and say you hadn’t warned him about the bouncy castles being wet because you were hunched over on your phone, not paying attention.”

Me: “No, no, I was making up those toys as you asked.”

Manager: “Don’t worry; I believe you. He demanded we give him a free change of clothes from the gift shop. We do have signs down there warning it’s wet!”

Me: “That’s what I told him!”

(I went back to work, and I am still employed at the park to this day. But the man was a member, which means he likely visits a lot and knows the staff policy on phones. So, out of embarrassment over getting a bit wet, or some kind of wounded pride over being corrected by a younger man, he tried to get me sacked. The daughter he was with didn’t seem the slight bit discomfited, but if she was a bit older she might have been embarrassed for her dad.)

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