Should Ink Before You Speak

, , , | Right | March 27, 2020

I used to work for an office supply store a few years ago. This has always been one of the most amusing and confusing things that happened to me there.

I was working the register when a man came in with his young daughter. He was carrying a decently large box full of printer ink and wanted to return it all. Now, printer ink is expensive enough that we are extra cautious with returns — it can’t be open, etc. — but for any kind of returns at this store, we need a receipt. I asked him for one and he said he didn’t have one.

After some back and forth and attempting to explain that I couldn’t make the return without a receipt, I expected the next step to be him angrily demanding to see my manager, who also would have refused to return multiple hundreds of dollars’ worth of ink with no proof of purchase. Instead, he picked up the box and told his daughter they were leaving. 

Over his shoulder, as he went out the door, he told me, “If you won’t let me return this here, I’ll just go return it to [Competitor Store]!”

I’m still confused as to why he thought that was a good final word to have in this.

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