Should Have Used The Online Psychic Service

, , , , | Right | September 17, 2018

(Our store has a system where you can purchase something online and come to the store to pick it up. A woman approaches the customer service desk where I am working.)

Customer: “Hi, I placed an order and I’m coming to pick it up.”

Me: “Okay, can I have a last name to search for it?”

(She tells me her name. Nothing is coming up in our system.)

Me: “I’m sorry, ma’am, but nothing is showing in the computer that an order was placed. Are you sure you have the right store?”

Customer: “Well, when I was ordering online, I never paid for it. It should still be here, set aside, right?”

Me: “Actually, unless you pay for the items, our store doesn’t get an alert that an order was placed. You have to complete all the steps shown online for the items to be picked up here.”

Customer: “But that doesn’t make sense!”

Me: “Well, maybe next time just call ahead and have us place the items on hold for you.”

Customer: “But that still doesn’t make sense!”

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