Should Have Trained Harder For This

, , , , | Working | February 19, 2018

(My multinational corporation is installing new software for our facility. I have set up an appointment with a consultant in another location for him to come down on the installation date and train our workers. In the few days before installation, I am desperately trying to contact the consultant, but cannot for some reason. I have to plan his arrival and the classes, and I need his input, but I get no response from him. The afternoon before installation, I get a call from my coworker, who happens to be at that remote location.)

Coworker: “Hey, were you trying to contact that consultant?”

Me: “Yes, it’s important that I speak to him.”

Coworker: “Well, I’m told that he quit several days ago!”

(I call the person who was the consultant’s manager and explain the situation.)

Manager: “Oh, well, I have nobody to send down, so, sorry.”

Me: “What do you mean? The system goes in tomorrow; the consultant was going to teach us how it works.”

Manager: “Sorry.”

(Well, this isn’t going to work. So, I call the manager of the people who will be trained. I know he’s volatile, so this should be interesting.)

Trainees’ Manager: *with his tone indicating how displeased he is* “Don’t worry; I will take care of this.”

(I know he will become an instant Vesuvius on the consultant’s manager. Five minutes later, he calls back.)

Trainees’ Manager: “[Trainer] will be down to teach the class tomorrow.”

(I happen to know that [Trainer] just returned today from two weeks visiting our Asian operations. To say she would be jet-lagged would be an understatement. The next day she shows up and tells me the following:)

Trainer: “At 3:00 pm, the consultant’s manager and my own told me to be at your site at 8:00 am the next morning. So, with my internal clock turned around, I then drove five hours to get here. Oh, by the way, there is a major sports event in town, so 99% of the hotel rooms are booked. I got a room in a fleabag hotel. I thought I saw a cockroach, so I spent the night terrified and got no sleep. But I am here now, and will teach the class.”

(But she never again answered my emails or spoke to me after that!)

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