Should Have Taken Notarize

| Right | August 19, 2016

(I work in an auto tag shop. Because of the high volume of paperwork that requires notary, my boss requires anyone who gets hired to get their notary license. We do general notary work as well, but we also tend to know a little more about notarizing motor vehicle paperwork because that’s what we do all day. I got this phone call one afternoon.)

Me: “Good afternoon, [Business]. How can I help you?”

Customer: “Yes, hi. I’m going to be selling a car, but I can’t arrange a time to meet up with the buyer. What can I do?”

Me: “Oh, no problem! What you can do is bring the title in to us and we’ll notarize it. Then you can give it to the buyer and he or she can do the transaction without you being there.”

Customer: “Oh, good! What do I need for that?”

Me: “You’ll need to bring us the title and your valid identification. You’ll also need the buyer’s name and address, the purchase price, and the approximate mileage on the car. Then, it’s five dollars and we only accept cash or check.”

Customer: “What if I don’t know the buyer’s name and address?”

Me: “Well, unfortunately, we need that information. We can’t notarize the title without filling that information in on the back. If we do so, it’s called an open title, and that’s illegal.”

Customer: “But I don’t know who’s buying the car!”

Me: “I’m sorry, ma’am, but you’ll have to wait until you have a buyer secured before you can get the title notarized.”

Customer: “This is outrageous! Is there no place who will notarize this title for me?”

(The shop where I work is known for being extremely strict on the laws, while there are other shops who are a lot more lax as well as notaries who don’t know about open titles. It happens quite often that someone gets something illegal done at another shop and then is upset with us that we can’t do it as well, so I default to my usual answer in this situation.)

Me: “Well, ma’am, I can’t say that. I’m sure that there are notaries and tag shops out there who will do what you’re asking, but I have to warn you that they would be doing it illegally.”

Customer: “What do you mean?”

Me: “An open title is illegal. There are plenty of tag shops out there who operate illegally and will do what you’re asking, but unfortunately we are not one of them.”

Customer: “Oh. Well, then, can you give me the phone number to one of those illegal shops?”

Me: “I’m sorry…? No, ma’am, I don’t have a list on hand of illegal tag shops.”

Customer: “Oh, that’s okay! I’ll find one on my own! Bye!” *hangs up*

Me: “What just happened?”

1 Thumbs
541