Should Have Said Zip About The Zip

, , | Working | July 16, 2015

Me: “Thank you for calling [Major Satellite TV Provider]. My name is [My Name]. May I have your name and the zip code on your account, please.”

Caller: *provides those things*

(I type them into the computer and wait for the result. The customer is chatting away while we wait and mentions that they’ve recently moved. I tell them:)

Me: “You’d not believe how many people give us their new zip code when they’ve not updated it in our files yet, as if our records spontaneously update when someone moves.” *chuckle* “My search comes up with zero results for the last name and zip code you’ve given me… and you’ve given me your new zip code and not the one that I have on file, haven’t you?…”

(They at least had the grace to sound apologetic.)

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