Should Have Refunded Him Exactly What He Paid  

, , , | Right | November 20, 2019

(I work in a hotel where we get a lot of rooms that are paid for by a large business for their guests to use. The guests don’t have to pay for anything to do with the room. A guest is checking out of one of these rooms:) 

Guest: “I spoke with someone last night about getting a refund on my room because it was not up to the standards that I expected.”

Me: “Well, sir, it looks like your room was actually free, so there is nothing I can refund you.”

Guest: “But this room was not up to my standards. I had to pay [amount] to [Company] for me to get this room for free and that room was not worth that much.”

(The guest continues to rant about demanding his discount while other guests are trying to check out, so I call my manager to deal with him. My manager comes back from speaking with him.)

Manager: “If he comes back in, call the cops.”

Me: “I just don’t understand how he wanted a refund on a free room. I should have given him a pencil.” 

(That man made sure I earned my paycheck that day and let me know that the customer is definitely not always right.)

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