Should Have Looked In The Phone/Book

| Edmonton, AB, Canada | Books & Reading, Crazy Requests, Technology

(I work at a large chain book retailer. We sell product online as well as in our stores.)

Customer: “Where is your customer service desk?”

Me: “The cash desk? It’s just behind you.”

Customer: “No, your customer service desk. I need to order a book.”

Me: “We don’t have a customer service desk, but I can help you find a book or order one if we don’t have it in stock. I will just take you over to one of our customer use computers.”

(I lead him over to one of the many computers on the sales floor.)

Customer: “Oh, you just order off [Large Online Competitor]?”

Me: “No, sir, our online orders are though [Company Website].”

Customer: “Not [Large Online Competitor]?”

Me: “No.”

Customer: “Are you sure it’s not through [Large Online Competitor]?”

Me: “No, sir. [Large Online Competitor] is our competitor and not affiliated with us.”

Customer: “Oh, so, do you sell electronics?”

Me: “Yes, we sell a few small electronics such as e-readers.”

Customer: “Do you sell cell phones?”

Me: “No, we do not.”

Customer: “Not even on your website?”

Me: “No, sir. Just e-readers.”

Customer: “But how do you know for sure?”

Me: “Sir, we are a book retailer. I can guarantee we do not sell cell phones.”

Customer: “Oh, so you’re not [Large Online Competitor]?”

Me: “No. This is [Company].”

Customer: “Oh, okay. I guess I’ll go home and order from [Large Online Competitor].”

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