Should Have Known, Fair And Square

(I am a photo specialist at a retail store. This takes place after a customer prints a 4×6 from a square original.)

Customer: “Why is my picture cut off?”

Me: “Well, ma’am, since our dimensions are set, the machine will automatically center the picture. Since it was square, the rectangle won’t fit the full picture.”

Customer: “Well, fix it.”

Me: “I would be more than happy to fix the crop so it shows the main focus of the picture, or change it to a square to show the full picture at [price].”

Customer: “Why does the 4×6 cut off a square picture?”

(Slightly taken by surprise at the question.)

Me: “You are trying to get a rectangle picture from a square original; something will be cut off.”

Customer: “Well, that should be specified! No one will be able to know a rectangle will cut off a square picture!”

(She then walks off without any photos as I try to fully comprehend the conversation.)