Should Have It Pinned Down By Now, Part 2
Customer: “How do I do credit?”
Me: “Just hit ‘credit’ when the options pop up on the pin pad. Then when it asks for a pin number, don’t enter anything, just hit the green button.”
(The customer reaches the pin pad option and enters a series of numbers. After a moment, the card is declined.)
Me: “I’m sorry, did you want credit?”
Customer: “Yes?”
Me: “Don’t enter any numbers; just hit the green button when it asks for your pin.”
(Again the pin prompt comes up, and again she enters numbers; nine of them.)
Me: “Ma’am, what are you typing?”
Customer: “My phone number!”
Me: “Your… phone number?”
Customer: “That’s how I always do it!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.