Should Have Had A Measure Of Common Sense

(I work in a shoe store, where we get some pretty unbelievable customers. My manager has just been approached by an elderly lady.)

Manager: “Welcome to [Store]. Is there anything I can help you with today?”

Customer: “Yes, I’m not happy with these shoes.”

Manager: “I’m sorry to hear that. How can I help?”

Customer: “I bought these at your store in [City an hour away]. The man measured my feet, but when I brought them home they didn’t fit! I need to return them.”

Manager: “Did you try them on when you bought them?”

Customer: “Of course not. He measured my feet.”

Manager: *after a pause* “Okay. So what size would you like instead?”

Customer: *now in a huff* “Well, why don’t you do your job and measure my feet and tell me!”

(My manager finds her some shoes, which she doesn’t try on, and rings her up before turning to me.)

Manager: “Are you f****** kidding me?”