Should Have Espresso’d It Clearer
(I get a pound of coffee from the display in front and take it up to the counter.)
Me: “Good morning. May I have a bacon wrap and a medium cappuccino with an extra shot of espresso?”
(Cappuccino is normally made with espresso, but I’m requesting extra.)
Cashier: “Bacon wrap?”
Me: “Yes, please.”
Cashier: “Is that bacon, egg, and cheese?”
Me: “Yes.”
Cashier: “Okay, and what else?”
Me: “Medium cappuccino with an extra espresso shot.”
Cashier: “Okay…” *looks at register for several seconds and doesn’t press anything* “I’ll make it.”
(While the cashier tries to work out how to make my drink, another worker calls out to me.)
Worker: “What kind of bagel was that, ma’am?”
Me: “Oh,it was actually a bacon wrap.”
(The worker nods, and then shows the cashier how to make a cappuccino.)
Cashier: *rings up a medium coffee* “$5.39 please.”
Me: “Oh you’ve actually charged me for—”
Cashier: “Oh I know! The wrong coffee.” *very cheerful about it and apparently not going to correct it*
Me: “And you’ve charged me for a bagel instead of a wrap.”
Cashier: “Oh! Sorry. $3.47.”
Me: “You know you didn’t charge me enough for the cappuccino?”
Cashier: “Oh… [Coworker], how do you ring up a cappuccino?”
Coworker: “There’s a cappuccino button.”
Cashier: *rings it up* “Okay! $4.37.”
Me: “And the espresso?”
Cashier: “Oh right. I didn’t put it in yet. Coworker, she wanted a shot of espresso!”
Coworker: “Another one?”
Cashier: *to me* “We already put it in.”
(I’m not sure if she means that she added an extra shot or just what normally comes in it, but I just nod. She rings up a 49-cent shot, although the menu says they are 99 cents. I don’t correct it because 50 cents isn’t worth any more confusion.)
Cashier: “$4.89 please.”
Me: “And the pound of coffee…”
Question of the Week
Have you ever served a bad customer who got what they deserved?