Should Have Declined To Help Her

, , , , | Right | April 1, 2020

(I work in a shaved ice hut in a water park. I have a long line of customers, but no one is waiting for more than about ten minutes. My card reader runs out of paper just as a customer is trying to pay for her order with a credit card.)

Me: “Ma’am, my card reader isn’t working at the moment, so I’m going to try one next door.”

Customer: “Okay.”

(I try the card reader next door, but theirs isn’t working, either, so I go get new paper for my card reader. It’s not the right kind, but I try anyway. I return and swipe the customer’s card, but the card comes back “declined.” Thinking that it’s just because I have the wrong paper, as this has never happened to me before, I hand her the card back.)

Me: “Ma’am, it seems as if my card reader isn’t working. If you just step to the side of the window, I will go get a manager and they will sort this out.”

Customer: *suddenly very irate* “No, this is ridiculous! We aren’t waiting!”

(The customer walks away. The whole thing took a few minutes. I then turn to greet the next customer, who has witnessed everything. She orders and then pulls out a credit card.)

Me: “I’m sorry, ma’am, but we cannot take cards at the moment, as the machine is broken.”

Customer #2: “This is ridiculous! I have been waiting here for twenty-five minutes! You could have told us all in line that your machine is broken so that we don’t waste our time! I’m going to find a manager!”

(With that, she skulks off and finds my manager, who tells her to give payment to my coworker, instead. As soon as she starts telling my coworker her order, she becomes nice and sweet. But, my coworker doesn’t have a till and asks me what to do.)

Me: “Just give them to her for free.”

Coworker: “You sure?”

Me: “Yeah, I just want to get her off my back.”

(My coworker then told the woman that her order is free, and the customer thanked her profusely and walked away. I also later found out that the first customer had her card declined multiple times after dealing with me!)

1 Thumbs
238