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Should Have Cut Her Off After The First Cut

, , , , | Right | August 2, 2021

A girl with long dark brown hair comes in for a trim. We cut less than an inch off; no layers basically just enough to get the wispy ends.We cut so little off there is almost nothing to sweep up from the floor. She’s happy so she pays and leaves.

Three days later I come in and here she is. She has a frizzy fried orange blonde chemical cut. Her hair came to the middle of the back when she left after the cut, but now it’s only to her chin.

Customer: “You need to give me a refund for the cut, a refund for the bleach job–” *Which we didn’t color or bleach or put any chemicals in her hair.* “–and you need to fix the bleach and tone it! Oh, and you need to pay for my extensions!”

Me: “Why would we refund you on a color job we didn’t do?”

Customer: “Because you’re too expensive for color services and if you were cheaper I wouldn’t have tried to do it at home!”

Me: “You aren’t getting a refund for the cut because I didn’t cut it to your chin, that’s all on you. I’m not going to “refund” a service I never did and I am definitely not going to pay for you to get something done.”

Amazingly, she throws herself on the ground and starts crying! Once she realizes she isn’t going to win, she gets up and asks:

Customer: “Would you fix it if I paid?”

Me: “Nope, I’m not touching this.”

My coworker felt bad for her, and let her book with her this upcoming Monday. Monday rolls around and my coworker fixes the orange and trims it up so that she looks way better than before. When she’s all done she runs out without paying. Unfortunately, she’s left her keys on my coworker’s station, so I put them in my pocket and wait.

About twenty mins later she sheepishly pokes her head back into the shop.

Customer: “Have you seen my keys?”

Me: “Yeah, you left them with the bill.”

Customer: *Yelling.* “You stole my keys! I’m going to call the cops!”

Me: “Call the cops! I’ll report you for theft of services.”

Again, she realizes she’s not going to win so she pays my coworker and I hand over her keys. We never saw her crazy a** again.