Should Have Checked Herself

, , , | | Right | May 28, 2018

(I work at a grocery store customer service desk and around the holidays the customers can get pretty rude. We have a new policy about using credit cards to pay for gift cards, as the credit card could be stolen or neglected to be paid off. This makes some people unhappy.)

Customer: “I just have a few things I’d like to check out, if that’s fine.”

(She hands me her items and I notice the first two were gift cards.)

Me: “Ma’am, I’d just like to let you know that our policy is we can only accept debit or cash for gift cards.”

Customer: “What? I just paid with a credit card last week for gift cards. You can do it.”

Me: “It’s a new policy the cashiers are still adjusting to, but I cannot accept credit for the gift cards. The higher-ups are worried that the credit cards being used are stolen or that people won’t pay them off after getting their gift cards.”

Customer: “This is insane! I just bought gift cards last week with credit! I should be able to now!”

Me: “I’m sorry, ma’am, but there’s nothing I can do.”

Customer: “Then I don’t want any of my groceries!”

(She then proceeds to toss her items at me, and I stick them in a basket to return them to the shelves later.)

Customer: “WHERE ARE MY POTATOES?!”

Me: “I’m sorry, ma’am, you said you didn’t want any of these items, so I was putting them in this basket to put away later. I’ll get them for you.”

Customer: “This is just ridiculous. I just want to pay with credit!”

Me: “Ma’am, I’m sorry, but I’m not willing to lose my job because I did something I wasn’t supposed to.”

Customer: “Then I guess I should have gone to someone who doesn’t know how to do their job! Then I could just pay with credit!”

(She checks out her single item, and then complains about me to my manager who also tells her we cannot change the policy for just her. She returns to the desk.)

Customer: “Well, what about a check; can I pay with a check?”

Me: “Ma’am, we haven’t accepted checks for gift cards for years, because often the money isn’t in the account and the checks bounce. When the checks bounce, that means you haven’t actually paid for the item but can still spend the money on the gift card, and that’s stealing. We cannot do checks.”

Customer: “Well, I am never shopping here, ever again.”

(She’s a regular, in almost everyday. I’m still waiting to see her come back, anyway, just like the rest of them.)

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