Should Have Cashed Out Early, Part 2

| Right | September 1, 2016

(I am working the self-serve. Note that we have six self-serve stations that are in rows of three each. One side is cash or card, and the other is card only. There are clear signs stating “card only” on the card-only machines, as well as a voice pop-up that states, “No cash available at this register. Card only.” A customer using one of the card-only self-serve stations calls me over.)

Me: “Yes, ma’am, how can I help?”

Customer: “I put $50 in but the change hasn’t came out. Why?!”

Me: “Whoa, you put cash in this? It’s card only. Didn’t you see the pop-up notice?”

Customer: “Of course I did. But I wanted to pay cash. So I ignored it… Where’s my change?!”

Me: “Ma’am, it’s card only, meaning no cash… Where did you put the cash? Why didn’t you use the cash-and-card self-serve station?”

Customer: “There!… and this machine was closer.” *points to the receipt chute*

(The customer had inserted the cash into a gap where the receipt comes out. A sign stating “receipt” is next to that gap. She was quite angry as I opened the machine to get the cash out… muttering how stupid it was that the card-only machine had no cash.)

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Should Have Cashed Out Early

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