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Should Have Been Wrapped Up Easily

| Right | April 29, 2017

(I work at a sandwich shops that sells wraps, salads, and ciabatta sandwiches. This happens during my first month of working there:)

Me: “Hi, what can I get for you?”

Customer: “I’d like a wrap.”

Me: “Sure, what kind would you like?”

Customer: “Um… what kind can I get?”

Me: “You can get any of our wraps listed here:” *motions to menu board*

Customer: “Okay. I want a small veggie wrap.”

Me: “Sure, would you like I combo with that?”

Customer: “No, just the wrap.” *she pays for her order and I go over to make

it* “What kind of meat comes on it?”

Me: “…Pardon?”

Customer: “What kind of meat comes on it?”

Me: “I’m sorry, I must have misheard. I thought you ordered a veggie wrap.”

Customer: “I did. What kind of meat comes on it?”

Me: “I’m sorry but our veggie wraps are a vegetarian option and don’t come with meat.”

Customer: *blank stare* “But the picture of it has meat.”

Me: “Which picture would that be?”

Customer: *points to the picture of a ham and Swiss ciabatta sandwich that happens to be next to the words “veggie wrap”*

Me: “That’s not our veggie wrap. It’s actually a ham and Swiss ciabatta.”

Customer: “Well, why is it next to the wrap?! I want a sandwich with meat on it! This is false advertising!”

Me: *mental facepalm* “Let me get you a refund.”

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