Should Have Been Monitoring The Situation More Closely
(We’re a small IT service provider. While we have no hardware in store, we write down customer orders and place an order once enough has accumulated.)
Me: “[Company], [My Name]. What can I do for you?”
Customer: “Hello, this is [Customer]. I need a new monitor.”
Me: “No problem. Any specific requests?”
Customer: “I need it to replace my secondary monitor. That’s still a narrow one.”
Me: *knowing the customer actually has a 16:9 and a 4:3 monitor at his computer, he once said he’ll use the latter until it breaks* “All right. So the old one is finally broken?”
Customer: “No, it works fine. But I need a wider one. The narrow one became too small and no longer shows all the symbols on my desktop. Or… can I plug in a third monitor? That would give me even more room.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.